The Curly Studios
The Curly Studios
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Terms and Conditions

Last Updated: 11/12/2025

Welcome to The Curly Studios ("Company," "we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website www.thecurlystudios.com (the "Site") and the purchase of any products from our online store (the "Services"). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, you may not use the Site.


1. Use of the Site

You must be at least 18 years old to use this Site or make purchases. By using the Site, you represent that you have the legal capacity to enter into these Terms.

You agree not to use the Site for any unlawful purpose or in any way that could damage, disable, or impair the Site.


2. Product Information

We resell professional and consumer hair-care products, including but not limited to products for textured hair. Product descriptions, pricing, and availability are subject to change without notice.

We strive for accuracy but do not warrant that product information is complete, current, or error-free. If a product you purchased is not as described, your sole remedy is to return it in unused condition.


3. Orders and Payment

3.1 Order Acceptance

All orders placed through the Site are offers to purchase products. We reserve the right to accept or reject any order at our discretion.


3.2 Payment Processing

We accept major credit cards and other secure payment methods displayed at checkout. By submitting payment information, you represent and warrant that you are authorized to use the chosen payment method.


3.3 Order Modifications or Cancellations

Once an order is submitted, changes or cancellations may not be possible. Contact us immediately at info@thecurlystudios.com for assistance.


4. Shipping and Delivery

4.1 Shipping Locations

We currently ship to the regions listed at checkout. Shipping restrictions may apply based on product or carrier limitations.


4.2 Delivery Estimates

Delivery times are estimates only. We are not responsible for delays caused by carriers, weather, or circumstances outside our control.


4.3 Lost or Damaged Packages

Risk of loss passes to you upon delivery to the carrier. If your package is lost or damaged, contact us for support, and we will work with the carrier on a resolution.


5. Returns and Refunds

5.1 Eligibility

For hygiene and safety reasons, we only accept returns of unopened, unused products within 14 days of delivery.


5.2 Refund Process

Refunds are issued to the original payment method once the returned product is inspected and approved.

5.3 Non-Returnable Items

  • Opened or used products
  • Clearance or final sale items
  • Gift cards


6. Intellectual Property

All content on the Site—including logos, branding, text, graphics, images, and product listings—is our property or the property of our licensors and is protected by copyright and trademark laws.

You may not copy, reproduce, distribute, or create derivative works without our express written permission.


7. Third-Party Brands and Trademarks

We resell products from various manufacturers and brand owners. All trademarks, logos, and brand names remain the property of their respective owners. Use of third-party trademarks on this Site does not imply endorsement or partnership unless explicitly stated.


8. Account Creation

You may be required to create an account to access certain features. You are responsible for maintaining the confidentiality of your login credentials and for any activity under your account.

We reserve the right to suspend or terminate accounts that violate these Terms.


9. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential damages arising from your use of the Site or products.
  • Our total liability for any claim shall not exceed the amount paid for the product giving rise to the claim.


10. Disclaimer of Warranties

All products are provided "as is" and "as available". We make no warranties, express or implied, regarding the performance or suitability of any products, except those required under applicable law.


11. Privacy Policy

Your use of the Site is also governed by our Privacy Policy, which describes how we collect, use, and protect your information. Please review it at: www.thecurlystudios.com/privacy.


12. Prohibited Conduct

You agree not to:

  • Interfere with the functionality of the Site
  • Attempt to gain unauthorized access to systems
  • Use bots, scrapers, or automated tools
  • Upload harmful or malicious content


13. Indemnification

You agree to defend, indemnify, and hold harmless The Curly Studios from any claims, damages, liabilities, or expenses arising from your misuse of the Site or violation of these Terms.


14. Changes to Terms

We may update these Terms from time to time. Changes will be posted on this page with the "Last Updated" date. Continued use of the Site constitutes acceptance of the revised Terms.


15. Governing Law

These Terms are governed by the laws of the State of [Insert State], without regard to conflict-of-law principles. Any disputes shall be resolved in the courts located in [Insert County/State].


16. Contact Information

For questions about these Terms, please contact us at:


  • Email: info@thecurlystudios.com
  • Website: www.thecurlystudios.com


By using this Site, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

Return and Refund Policy

Last Updated: 11/12/2025

Thank you for shopping with The Curly Studios ("Company," "we," "our," or "us"). We want you to have a smooth and transparent shopping experience. This Refund & Return Policy explains how returns, refunds, and exchanges work for purchases made on www.thecurlystudios.com (the "Site").


1. Eligibility for Returns

For hygiene and safety reasons, we only accept returns of unopened and unused products.

To be eligible:

  • Items must be unused, unopened, and in their original packaging.
  • Returns must be initiated within 14 days of delivery.
  • Proof of purchase (order number, receipt) is required.

We reserve the right to refuse returns that do not meet these conditions.


2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Opened or used hair products
  • Clearance or final sale items
  • Gift cards
  • Items damaged due to misuse or improper storage


3. Return Process

To initiate a return:

  1. Contact us at info@thecurlystudios.com with your order number and reason for return.
  2. We will provide return instructions and the return shipping address.
  3. You are responsible for the cost of return shipping unless the item was defective or shipped in error.
  4. Returned items must be shipped with tracking to ensure delivery.


4. Refunds

Once we receive and inspect your returned item:

  • If approved, a refund will be issued to the original payment method.
  • Refunds may take 5–10 business days to appear, depending on your bank or payment provider.

We will notify you via email once your refund has been processed.


4.1 Partial Refunds

Partial refunds may apply if:

  • Packaging is damaged
  • Items show minor signs of handling
  • Returned outside the 14-day window (only at our discretion)


5. Exchanges

We currently do not offer product exchanges due to hygiene and product safety considerations. If you need a different item, please return the unopened product and place a new order.


6. Damaged, Defective, or Incorrect Items

If you receive:

  • A damaged item
  • A defective product
  • An incorrect order

Contact us within 72 hours of delivery at info@thecurlystudios.com with:

  • Order number
  • Description of the issue
  • Photo or video evidence

We will replace the item or issue a full refund at no cost to you.


7. Lost or Stolen Packages

Once an order is shipped, responsibility transfers to the carrier. If your package is lost or stolen:

  • Contact us and we will assist you in filing a claim with the carrier.
  • Replacement or refund decisions will be made on a case-by-case basis.


8. Cancellations

Orders cannot be canceled once they have been processed or shipped. If you need to cancel, contact us immediately at [Insert Email]. We will do our best, but cancellation is not guaranteed.


9. Contact Us

For questions or support regarding returns or refunds, contact:


  • Email: info@thecurlystudios.com
  • Website: www.thecurlystudios.com


By making a purchase on our Site, you acknowledge and agree to this Refund & Return Policy.


Copyright © 2025 The Curly Studios - All Rights Reserved.

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