Terms and Conditions

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Last Updated: 11/12/2025

Thank you for shopping with The Curly Studios ("Company," "we," "our," or "us"). We want you to have a smooth and transparent shopping experience. This Refund & Return Policy explains how returns, refunds, and exchanges work for purchases made on www.thecurlystudios.com (the "Site").

For hygiene and safety reasons, we only accept returns of unopened and unused products.

To be eligible:

• Items must be unused, unopened, and in their original packaging.
• Returns must be initiated within 14 days of delivery.
• Proof of purchase (order number, receipt) is required.

We reserve the right to refuse returns that do not meet these conditions.

The following items cannot be returned or refunded:

• Opened or used hair products
• Clearance or final sale items
• Gift cards
• Items damaged due to misuse or improper storage

To initiate a return:

1. Contact us at info@thecurlystudios.com with your order number and reason for return.
2. We will provide return instructions and the return shipping address.
3. You are responsible for the cost of return shipping unless the item was defective or shipped in error.
4. Returned items must be shipped with tracking to ensure delivery.

Once we receive and inspect your returned item:

• If approved, a refund will be issued to the original payment method.
• Refunds may take 5–10 business days to appear, depending on your bank or payment provider.

We will notify you via email once your refund has been processed.

Partial refunds may apply if:

• Packaging is damaged
• Items show minor signs of handling
• Returned outside the 14-day window (only at our discretion)

We currently do not offer product exchanges due to hygiene and product safety considerations. If you need a different item, please return the unopened product and place a new order.

If you receive:

• A damaged item
• A defective product
• An incorrect order

Contact us within 72 hours of delivery at info@thecurlystudios.com with:

• Order number
• Description of the issue
• Photo or video evidence

We will replace the item or issue a full refund at no cost to you.

Once an order is shipped, responsibility transfers to the carrier. If your package is lost or stolen:

• Contact us and we will assist you in filing a claim with the carrier.
• Replacement or refund decisions will be made on a case-by-case basis.

Orders cannot be canceled once they have been processed or shipped. If you need to cancel, contact us immediately at [Insert Email]. We will do our best, but cancellation is not guaranteed.

For questions or support regarding returns or refunds, contact:

• Email: info@thecurlystudios.com
• Website: www.thecurlystudios.com

By making a purchase on our Site, you acknowledge and agree to this Refund & Return Policy.